If you have further questions, please contact us via the contact information listed on our Contact page.
Web Beacons. Pages of our Website and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the River Rock Lodge, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
Our Website may use 1st party cookies (set by River Rock Lodge ), 3rd party cookies (which are set by third parties), and other similar technologies. Below is a list of the different types of cookies that we reserve the right to use on our Website. Depending on your geographic location as identified by your IP address, you may be prompted when visiting our website to “accept” or “not accept” cookies supporting third-party advertisers and web analytics.
Essential Cookies and Similar Technologies: Essential cookies and other similar technologies used by us enable you to navigate the Website and use its services and features. Without these essential cookies, the Website will not perform smoothly, and we may not be able to provide the Website to you or provide you with certain services or features of our Website.
Preference Cookies and Similar Technologies: Preference cookies collect information about your choices and preferences and allow us to remember language and other local settings and to customize our Website accordingly.
Social Media Cookies and Similar Technologies: Social Media cookies and other similar technologies used by us collect information about your use of social media websites.
Analytics Cookies and Similar Technologies: Analytics cookies and other similar technologies used by us collect information about your use of the Website and enable us to improve the way it works and operates. Specifically, analytics cookies provide us with information regarding what the most frequently visited pages on the Website are, help us record and debug any issues you may have with the Website, and show us how effective our advertising is. These analytics cookies do not allow us to see the usage of a single user but does allow us to see overall patterns of usage on the Website. We do not examine this information for individually identifying information, but we do use this information to understand the traffic on our Website and to generate audiences for remarketing.
Advertising Cookies and Similar Technologies: Advertising cookies and other similar technologies are used to display targeting promotions or advertisements based on your use of the Website and interests and to manage our use of advertising resources. These cookies collect information about your activities on this and other sites to provide you with targeted advertising.
You can learn more about interest-based advertisements and your opt-out rights and options from members of the Network Advertising Initiative (“NAI”) on its website (www.networkadvertising.org) and from members of the Digital Advertising Alliance on its website (www.aboutads.info). We do not control third parties’ collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can also opt out of receiving targeted ads from members of the NAI on its website.
We hope you love every single, freedom-filled Sudara product you purchase! We also understand that sometimes, for one reason or another, you need to return an item or exchange it for something else.
All items must be unworn and unwashed, with the original packaging (i.e. tags and drawstring bag). Please note that items from our sales collection are final sale and cannot be returned (product pages will indicate if they are final sale).
If you don’t have your packing slip, please include a note in your return package that details your contact information, order number and preference on return/exchange.
For a refund, once we receive your items, we will issue a credit to your original form of payment. Refunds will typically appear within 3-5 business days from the date we receive the returned item(s). Please check with your card’s issuer for questions about availability of funds.
For an exchange, once we receive your items, we will issue you an electronic gift card. The gift card will be for the amount of the purchase price of the exchanged items plus the cost of standard shipping. This electronic gift card will arrive in a separate email from Sudara. You will then be able to go to our website (sudara.org) and order an item of your choosing.
Cancel your order: A link to modify or cancel your order is located in your confirmation email (Subject line: Order Confirmed; From: email@example.com).
Have questions? Please call us at 1-844-4SUDARA (1-844-478-3272).
Send all returns to:
Please note that customers are responsible for shipping all returns and exchanges to Sudara at the address listed above. We strongly recommend that you ship your product with a reputable carrier that can provide tracking information and proof of delivery, such as UPS or FedEx. Customers are responsible for their product until we sign for delivery or the package is delivered to our Bend, OR office.
Sudara cannot be held responsible for packages lost in transit nor damages that occur to the package and/or its contents while it’s in transit or when opening.
Please note that inconsistencies in some prints are part of the textile printing process, and contribute to the uniqueness of each pair. Please check the item’s description for more information about the specific nature of each product. However, if for any reason you feel the product you received is defective, or if you received an incorrect item, please contact us HERE.